运营日报编排

OperationsDailyBriefingSkill

自动汇总来自 CRM、运营后台与客服系统的指标，输出结构化日报、重点异常与建议行动项，支持导出为 Markdown 或邮件草稿。

Skill 结构概览

指令层：定义日报结构、关键指标与异常描述模板。

资源层：包含日报示例、关键指标阈值、行业基准表。

工具层：脚本汇总数据源、生成图表链接与行动建议。

推荐资源

templates/daily-brief-outline.md —— 日报结构与写作提示。

data/kpi_dashboard.csv —— 指标聚合结果。

scripts/daily_brief.py —— 汇总并生成输出的脚本。

示例 SKILL.md 片段

---

name: OperationsDailyBriefingSkill

description: >

  Generate a unified operations daily briefing with KPIs, anomalies, and recommended next actions.

version: 1.1.1

visibility: team

tags:

  - operations

  - reporting

entrypoint:

  command: draft_daily_brief

  label: Produce daily operations brief

---

## When Claude should load this skill

- Run on a scheduler at `cron: 0 1 * * *` or launch manually ahead of stand-up and leadership huddles.

- Works best when operations teams need cross-functional context from KPIs, customer voice, and incident logs.

## Core workflow

1. Follow `instructions/daily-briefing.md` to confirm metric owners, threshold alerts, and escalation language.

2. Execute `python scripts/daily_brief.py` to emit `DAILY_BRIEF` summarizing trends, anomalies, and sentiment clusters.

3. Merge outputs into `templates/daily-brief-outline.md`, adding commentary for product, support, and ops leads.

## Linked resources

- `data/kpi_dashboard.csv` — Export of operational metrics with targets, owners, and thresholds.

- `data/customer_voice.csv` — Daily customer feedback themes with volume counts and sentiment tags.

- `instructions/daily-briefing.md` — Guidance on highlighting wins, blockers, and follow-up expectations.

- `templates/daily-brief-outline.md` — Report layout for Slack/email distribution.

- `logs/incidents.csv` — Optional incident feed to cross-reference with KPI dips.